Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Apple Pay, Google Pay, and Klarna (buy now, pay later) are also supported at checkout.

Question 2

How long does shipping take?

Accepted Answer

Standard delivery takes 3 to 5 business days and express delivery takes 1 to 2 business days.

Question 3

Do you ship internationally?

Accepted Answer

We currently ship within the United Kingdom. International shipping is coming soon. Join our mailing list to be notified when we expand.

Question 4

What condition are the cards in?

Accepted Answer

Every product listing includes a clear condition description. Singles are graded on a scale from Near Mint to Heavily Played. Sealed products are always brand new. Graded cards include the PSA/CGC/BGS grade in the listing.

Question 5

What Pokemon products do you stock?

Accepted Answer

We stock singles, booster boxes, elite trainer boxes, booster bundles, tins, graded cards, accessories and bundles. We carry everything from the latest Scarlet & Violet sets to vintage base set cards.

Question 6

Can I return or exchange items?

Accepted Answer

Yes. If an item arrives damaged or doesn't match the listing description, contact us within 14 days for a full refund or exchange. Sealed products must be unopened for returns.

Question 7

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also view your order status and tracking info in the Orders section of your account.

Question 8

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed by Stripe, a PCI Level 1 certified payment processor. We never store your card details on our servers.

Frequently asked questions